I am very happy to publish this guest post from our community member Guido Goluke. Luke is practically the coreBOS Netherlands branch and very active participant in the coreBOS development process. In the last few days, he has added an interesting enhancement to the web service interface which he explains in this post.
Do you need the ability for clients to click a button in an email and have it automatically change the Status of an associated Ticket? If so, you have come to the right place to learn how to implement what I call the Get back into the web pattern.