On occasions, we want to force our users to follow all steps defined in a business process. There are many variations on this idea and many ways to implement it. In this post, we will see a validation and business map solution based on steps defined in a picklist.
Do you need the ability for clients to click a button in an email and have it automatically change the Status of an associated Ticket? If so, you have come to the right place to learn how to implement what I call the Get back into the web pattern.
A very common use case in business software applications is to have a set of defined steps or a procedure to follow when an event happens. The implementation pattern explained here shows how to do this in coreBOS.